THE MOBILE-PACK STORY:
A NEED BECOMES A BUSINESS
The Mobile-Pack story began in 2006 when Kay Washington was looking for a convenient carrying case as an alternative to a bulky cleaning cart. She couldn’t find anything suitable to hold both cleaning supplies and room replenishment items. So she invented one, and Mobile-Pack was born.
Today, Mobile-Pack is used by many of the world’s leading hotels. Hoteliers have discovered that its smaller footprint makes it easier for staff to move quickly for efficient cleaning, and its discreet appearance leaves an impression on guests looking for an upscale experience. It’s also ideal for use when cleaning offices, large multi-room houses or estates, and extended stay apartments.
MOBILE-PACK TEAM MEMBERS
Kay Washington has a 20 year proven track record for finding creative business solutions to challenging business issues. For example, in her experience opening hotels nationwide, she discovered that a solution was needed for more efficient delivery of supplies in Housekeeping services. Kay developed the solution when she failed to locate one in the market, leading her to become an inventor and business owner for Mobile-Pack. The product is now being sold through American Hotel Register Company and other worldwide distributors directly to luxury brands.
Her passion is in the hotel industry and she has maintained a strong and genuine commitment to helping owners and General Managers realize success at the property level. She has been promoted routinely for her efforts by demonstrating success at the department and division head level.
Her most recent role has been supporting the Chicago Marriot as its Resident Manager. In her tenure as Resident Manager, she has already begun to exemplify the strong business acumen which has been the foundation of her prior successes.
Kay has established a positive track record for helping to improve revenue and profit, which has increased year over year for six consecutive years. Additionally, she has established inspiring training programs to motivate all staff to deliver excellent guest service, building upon her personal service philosophy, for which she has received recognition from Mr. Bill Marriott, Jr. himself. Kay has used her genuine passion for the hotel industry to fuel her success and through her strong sense of integrity and her ability to think outside of the box, she will continue to lead her colleagues towards success.
Bryon Peterson, a partner of Mobile-Pack as well as the founder and President of HRGI, has more than 25 years of experience successfully providing strategic leadership to businesses and more than 8 years’ operating Mobile-Pack LLC as a 50% owner. Bryon is recognized for his ability to target and design programs that remove typical business and service problems. Bryon has created unique solutions from sourcing factories to produce their products in China, while sourcing other manufacturers in bordering countries, to importing and managing the logistics and sales of product to hotels and distributors throughout the world. Mobile-Pack retains a warehouse in Guang Dong, China, and Seattle, Washington.
Bryon is a dynamic, effective, and internationally experienced business operator who has the communication skills and knowledge to motivate and enlist businesses in support of a common goal. Bryon worked for Starwood Hotels and Resorts where he was responsible for the human resources discipline in 43 hotels across the United States. Additionally, Bryon spent 12 years working for Marriott International both domestically and overseas. Bryon has also worked as a counselor, educator and Director/Principal of a bilingual elementary school in Latin America. Bryon demonstrates business techniques, while also being thorough and ensuring that no details are overlooked.
Bryon is a bottom line driven professional who partners well with business professionals. He is also bilingual in Spanish and works easily and productively with all cultures, and ages, regardless of skill set. While being able to work hand in hand with people of all backgrounds, he is able to be involved in all facets of Mobile-Pack. Bryon is hands on and collaborates at a high level with his colleagues.
Mobile-Pack has and continues to experience significant growth year over year. Mobile-Pack manufactures their products, which have gone from one sku# to ten sku’s# in eight years and are recognized in their space as the product leaders. As Mobile-Pack continues to grow Bryon continues to use his well-rounded skill set to improve Mobile-Pack in every way possible from new products to new employees.
“We are very happy we made the investment in Mobile-Packs®. We particularly like the design of the tool, and how it is unobtrusive to both guests and staff. They are also aesthetically pleasing! Our staff loves them and after only a couple of weeks, we are already seeing improvements in productivity and efficiency.”
Younes Atallah, Executive Housekeeper
Fairmont Pacific Rim
“The Mobile-Pack® is versatile, uniquely designed, and is an unconventional way to transport items to the guest floors. This pack is great if you want to prevent associate injuries, have less wallpaper tears on guest floors and preserve the hotel’s beauty.”
Maria Middleton Nied Director of Housekeeping
Chicago Downtown Marriott on the Magnificent Mile
“After purchasing one Mobile-Pack® to try it out, our housekeeping team immediately fought over who would use it. Ultimately, we outfitted our entire team. I’m always looking for ways to minimize the ugly sights of industry tools, and that first pack we purchased is still in use and looks great. Mobile-Pack® is effective, sturdy and aesthetically perfect for our operation. The housekeeping team has access to everything they need and they really appreciate the fact that it is so compact!””
Karl Bruno General Manager
Kenwood Inn and Spa
“Using Mobile-Pack® in my commercial cleaning business has proved to be a valuable asset. I can carry all of my supplies in one place and remain super organized. The pack is easy to lift up and down and transports easily. It is very durable, lightweight and well-constructed. I encourage anyone in the cleaning industry to try this product. You will not be disappointed.”
A&R Cleaning Services, Savannah, GA
“My timeshare customer’s widespread property requires housekeepers to travel from building to building in golf carts. They were packing their amenities and cleaning items into boxes and plastic maid caddies to transport them, but it wasn't working well. I introduced my customer to Mobile-Pack® caddies. It was exactly what she’d been looking for. Her housekeepers loved them, and the best part is that my customer now views me as a consultant and comes to me as a problem solver.”American Hotel Register Company
Tammy Fritz Timeshare/Wyndham Sales Specialist
American Hotel Register Company
“The St. Regis Resort currently uses Mobile-Packs® for all of our room attendants, turndown staff and public area attendants. The Mobile-Pack® is very suitable for mid-sized luxury hotels and I’ve recommended this item to several colleagues.”